“Work from home” Job Opportunity for Customer Service Amazon Lucknow
Interview Dates: 27th May – 1st June
Interview Time: 11 AM – 3 PM
Venue: Amazon Development Centre India Private LimitedRegus, 4th Floor, Halwasiya Court,
Hazratganj, Lucknow – 226001
Virtual Customer Service (VCS) Compensation range: INR 1,58,950 – 2,10,315 LPA
Job Location: Lucknow
Contact person: HR Abhay – +91-9818176604/+91-7011328383
The candidates must need to bring the following documents for the interview:
- Original Govt. ID proof
- Passport Size photograph
Additional Benefits:
- Food Allowance, Night Shift Allowance, Overtime Allowance, Internet Allowance
Customer Service Associate- VCS- India: Virtual Customer Service (VCS) – It is a Work from Home model for India CS. VCS associates are expected to work from a home location approved by Amazon for all scheduled hours. It is the responsibility of the associates to ensure uninterrupted internet connectivity and work-like environment at home location so that associates can deliver their best in terms of productivity and quality.
Knowledge & Skills Required
Desired skills:
- Action oriented, self-disciplined and organized
- Effective time management skills and ability to prioritize work time to ensure productivity and department standards
- Ability to communicate clearly with both internal and external customers
- Good comprehension skills – ability to clearly understand and address customer issues appropriately
- Good composition skills – ability to compose grammatically correct, concise, and accurate written responses
- Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer
- Good typing skills
Preferred Criteria: Work from home Job Opportunity for Customer Service Amazon Lucknow
- Should be self-driven, motivated and task driven individual who can learn fast and operate with minimal support from Manager and Lead.
- Ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity
- Should ensure Work-like environment with no disturbance during the work hours.
- The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.
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Customer Focus:
- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
- Ability to empathize with and prioritize customer needs
- Show interpersonal skills with a diverse customer base
- Demonstrates conflict resolution, negotiation, and de-escalation skills
- Demonstrates ownership to resolve challenging customer issues, escalating when necessary
- Ability to determine customer needs and provide appropriate solutions
- Maintain regular and reliable attendance, including the daily schedule as assigned
- Flexible with the working schedule; may be expected to work weekends, holidays and events
- Ability to work overtime as required by business – as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
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Problem Solving Skills:
- Effective problem-solving skills including decision making, time management and immediate prioritization of tasks as assigned
- Ability to approach problems logically and rationally
- Action.-oriented and self-disciplined
- Organized and detail-oriented
- Ability to quickly and effectively prioritize work time in various departments to meet the business need
- Ability to maintain composure in highly escalated situations
Qualifications required
- Minimum qualification is 10 + 2. Any graduate
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